SMSbanking

Free text alerts

Our balance, insufficient fund, and transaction confirmation alerts could help you manage your money more easily. We will send you a text alerts to your registered mobile phone number with LMCU.

If you register for any alert, we’ll also automatically send you insufficient fund alerts. This lets you know if a pre-arranged Direct Debit can’t be paid because there aren’t enough cleared funds in your account to cover the payment. You can then pay enough money into your account by 11:30am on the following day so that the payment can be taken when it’s retried.

How to register for free text alerts

All our members who have a credit union current account are automatically enrolled for our text alert system. You could however unsubscribe for this service if you do not wish to receive our text alerts if you bank online with us, you can log in unsubscribe by selecting Services / Personal Details and Services Information section.

If you don’t bank online, please either: contact us on 0203 773 1751, or visit us in branch.

All members could also check their most up to date balances of ALL credit union accounts by texting ‘bal’ to 80011

Receiving text alerts

a) Insufficient fund alert sent when a pre-arranged Direct Debit can’t be paid because there aren’t enough cleared funds in your account to cover the payment. You can then pay enough money into your account by 11:30am on the following day so that the payment can be taken when it’s retried.

b) Transaction confirmation alerts sent to you every time when you use your Debit card to withdraw cash or when you pay for goods and services using your card. It will inform you the amount you have spent, the name of the supplier and the balance after this transaction.

c) Current balance alert sent to as part of our Transaction confirmation alerts.

You can receive texts alerts abroad, but please check with your service provider for any charges you may incur.

The following terms and conditions apply to Text Alerts:

Registration:

1. To receive Text Alerts you must hold a London Mutual Credit Union (LMCU) current account.

2. To receive text alerts you need a valid mobile phone number. Your alerts will only be sent to that number. Only one mobile number can be registered for each account holder. If you give us an invalid mobile number, we will not be liable if you don’t receive your alert.

Receiving Text Alerts

3. LMCU will not charge you for Text Alerts. However, you are responsible for all charges made by your mobile network provider. Please be aware of all network charges, including any higher charges if you receive a Text Alert while abroad. LMCU has no control over any charges made by your mobile network provider.

4. All our members who have a credit union current account are automatically enrolled for our text alert system. You could however unsubscribe for this service if you do not wish to receive our text alerts if you bank online with us, you can log in and unsubscribe by selecting Services / Personal Details and Services Information section.

If you don’t bank online, please either: contact us on 0203 773 1751, or visit us in branch.

a) Insufficient fund alert sent when a pre-arranged Direct Debit can’t be paid because there aren’t enough cleared funds in your account to cover the payment. You can then pay enough money into your account by 11:30am on the following day so that the payment can be taken when it’s retried.

b) Transaction confirmation alerts sent to you every time when you use your Debit card to withdraw cash or when you pay for goods and services using your card. It will inform you the amount you have spent, the name of the supplier and the balance after this transaction.

5. The information in each Text Alert will be correct only on the date and time set out in the alert. However, the balance shown in any Text Alert may not include all transactions on your account.

6. We will have no liability if you are unable to receive Text Alerts because of the failure of any machine, data processing system or transmission link or anything else beyond our text provider’s reasonable control. We will also have no liability where others are able to read your Text Alerts.

Security

7.  Please tell us straight away if your mobile is lost or stolen, or if you change your mobile number. Please be aware that it may take up to 24 hours for updates to take effect and therefore you may still receive Text Alerts during this period.

Making Changes

8. You can check and update your mobile number using the Internet Bank, in branch or by calling 0203 773 1751.

9. You can unsubscribe your Text Alerts contact preferences using the Internet Bank in branch or by calling 0203 773 1751.

10. We may make changes to these terms and conditions. If the change is to your disadvantage we will tell you either by text message, e-mail, secure message, letter or by notice within the Internet Bank at least 30 days before we make the change. We may make any other change immediately and tell you about it either by text message, e-mail, a notice in branch, secure message and notice within the Internet Bank.

11. You can unsubscribe from Text Alerts through the Internet Bank, Banking app, in branch or by calling 0203 773 1751and asking us to stop sending one or more Text Alert services.

12. If you close your LMCU current account we will stop sending Text Alerts for that account. If you then open another LMCU current account you can subscribe for Text Alerts for that account.

13. We reserve the right to withdraw Text Alerts at any time. We will not be liable to you if we do withdraw this service or if for any reason you do not receive a Text Alert. Where possible we will tell you if and when we plan to withdraw the service.